Do you work for specific surgeons?

I’m not affiliated with any one surgeon. I work independently and am brought in directly by clients, supporting patients across a range of highly respected surgeons.

How long do patients usually hire you for?

It depends on the procedure and level of support needed, but most clients retain me for four to five days. In many cases, I’m present for up to a full week to ensure a smooth recovery.

Do you ever recover two clients at once?

Yes, and it’s often a lovely dynamic. When appropriate, I find that having a trusted friend or family member recovering alongside you can add an extra layer of comfort and ease.

Where do you sleep?

Wherever is most appropriate within the home — typically a guest room or nearby space. My focus, especially in the first 24 hours, is on staying attentive and available as needed.

Who covers travel expenses?

I handle my own travel arrangements and personal needs, so everything remains simple and seamless for my clients.

What is your cancellation policy?

My cancellation policy is aligned with most surgical practices. A 50% deposit is required to reserve your dates, with the remaining balance due 30 days prior to surgery. Full details are outlined clearly in the service agreement.

When does our contract begin?

Our time together begins once you are discharged and I meet you in person. From that moment forward, I step in as your dedicated support. If there are any delays on the day of surgery, I remain flexible — you’re not billed for that time.

Do you provide transportation?

Yes, in most cases I do. I typically provide transportation from your procedure and to any follow-up appointments scheduled during our time together. Additional arrangements can be made if needed.

What is included in your concierge service?

My approach is fully comprehensive rather than itemized. I ensure all clinical aspects of your recovery are managed — including medications, dressings, drains, and nutrition — while also supporting your day-to-day comfort. From there, I take care of whatever is needed so you can rest and recover without interruption.